Returns & Exchanges

At SINCO, we want you to love your home as much as we do, which is why we offer a 30-day return window on all furniture and decor items to ensure your complete satisfaction. If a piece isn't the perfect fit for your space, our streamlined process makes returns and exchanges simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Log into your SINCO account and select the order containing the item you wish to return to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring all hardware, assembly instructions, and protective padding are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location or schedule a home pickup for larger furniture items.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.